Credit unions across the southeast have been remaining vigilant and proactive as the coronavirus (COVID-19) pandemic spreads. Credit unions’ first priority is keeping members and staff safe and healthy. To that end, many have put in place measures to promote social distancing. Below, we’ve compiled a list of credit unions enacting social distancing. Please note – this is not an exhaustive list. Check back frequently for updates.
Alabama
Family Savings Credit Union. On March 17, Family Savings CU in Gadsden closed lobbies in Alabama and Georgia, began testing employee temps before they were allowed in the buildings, required masks and gloves when at work and limited the number of employees working in branches and asked those who could to work from home.
On Wednesday, May 20, FSCU reopened its lobbies with many restrictions – limiting the number of members in branch, temperature and health question screenings, installing plexiglass sneeze shields on the teller line and in the offices and 6-feet distancing markers. Many employees continued to work from home, have the health screening before entering the building as well as continued with mask requirements.
After much discussion, on July 9 branches went back to drive-thru only until further notice. Luckily the credit union has multiple eServices that may be utilized by members, such as mobile banking, online banking, telephone banking, a call center, a lending center, DocuSign and more.
Florida
Buckeye Federal Community Credit Union. The lobby at BCFCU has remained closed since March 23. The credit union does not have an estimated date of re-opening at this time. BCFCU has now relegated the decision of re-opening to the board and it is reviewed once a month based on information on the number of cases in the county (counties it serves), trending cases of the virus and the virus’ effect on our ability to properly service our membership.
Upon a decision being made to reopen, the credit union is installing a 30’x20’ tented extended awning with draped sides to establish social distances for members awaiting lobby entrance, as BCFCU plans to have extreme limitations on the number of members allowed in the lobby at one time. The credit union has closed every other teller station in the lobby for when we do open to maintain an adequate distance to the next closest member conducting a transaction as BCFCU has installed the sneeze guard protectors at every station and desk in the building.
City County Employees Credit Union: The credit union will close its lobby beginning Aug. 3, but will accept appointments if needed. City County Employees CU will rely on its 4-lane drive-thru will handle most day-to-day traffic.
ECU Credit Union: While using thorough safety precautions to ensure the cleanest environment for staff and public, ECU chose to keep all lobbies open normal branch hours throughout the pandemic to provide much needed financial services to all members, including shared branch members.
First Coast Federal Credit Union: The credit union’s lobby and drive-thrus remain open. However, customer bathrooms will remain closed. First Coast Federal will also be offering loan closings in the lobby between other transaction; members will not be permitted in the back of the credit union and will have limited exposure to membership at this time.
Florida State Employees Federal Credit Union: Federal State Employees FCU closed all its lobbies accept by appointment. Drive-thrus are open.
Ocala Community Credit Union: The credit union closed its lobby again on July 20. Drive-thru lanes are open and lobbies are accessible by appointment only.
Southernmost Federal Credit Union: After closing March 20, Southernmost Federal CU reopened lobbies for only three members at a time. To enter the lobby, members must first knock on the door and identify themselves to staff.
Georgia
