December 30th, 20190103GTE Financial Credit Union Chief Experience Officer Pedro Diaz recently sat down with CreditUnions.com to discuss member experience opportunities and challenges the credit union expects to face in 2020.
Below is an excerpt of that interview:
What's your biggest member experience opportunity in 2020? How do you plan to address it?
Pedro Diaz: Ensuring that all members always experience the best service and value. We're taking a three-pronged approach: training on integrity selling, holding teams and individuals accountable and leveraging our real-time member surveys for daily coaching.
Click here to read the full CreditUnions.com...
December 27th, 2019050GTE Financial Credit Union spread holiday cheer to four families in need this year.
The Make Hope Real initiative is part of the credit union's annual promise campaign aiming to deliver a dose of holiday happiness to families struggling during the season, according to a CU Today article. The GTE Community Financial Center staff members nominated the deserving families and all GTE employees raised funds throughout the month of December to help spread holiday cheer.
GTE Financial received families at their headquarters and escorted them on an adventure that included a shopping spree at Target, gift wrapping and dinner at a local...
December 27th, 2019472This year, WinSouth Credit Union helped the Marine Toys for Tots campaign in DeKalb distribute toys to more than 1,000 families from more than 400 families.
In fact, the credit union became one of the toy drive's top fundraisers of the year, according to a Times-Journal article.
This wasn't an easy year for the drive. According to the Time's article, the seventh-annual campaign suffered weather-related losses of three fundraisers as well as debilitating injuries to some of the volunteers.
"When the going got tough, I kept reminding our volunteers to think of how many children would have smiling faces on Christmas morning, thanks...
December 25th, 20190113Suncoast Credit Union recently announced the signing of an agreement to purchase Miami-based Apollo Bank.
The deal is the largest bank acquisition by a credit union in U.S. history and the 12th acquisition of its kind in Florida, according to a Florida Weekly article.
Apollo Bank is a leading community bank in Florida that is locally operated and owned by shareholders with $746 million in assets and about 100 employees. The bank, which launched in 2010, operates five branches in Miami's Brickell Financial District, Doral, Coral Gables, Kendall and Hialeah.
According to Suncoast Credit Union CEO Kevin Johnson, the agreement...
December 23rd, 20193107Georgia's Own Credit Union recently acted as a corporate sponsor in a #GivingTuesday campaign that resulted in a $13.5 million donation.
The campaign, led by the Georgia Center for Nonprofits, joined together nonprofits, businesses, media partners and thousands of individual Georgians to lead a statewide generosity movement which generated 73 percent more donations than last year. In total, Georgia's annual day of giving has galvanized more than $41.5 million in donations -- and more than 284,000 in individual gifts -- since it began in 2012, according to a Henry Herald article.
Georgia's Own CU was one of six foundation partners who...
December 23rd, 20192100Creditunions.com recently named two Florida credit unions in its article about the best lending programs of the year.
The article recognized Manatee Community Federal Credit Union for offering innovative employer-sponsored small-dollar loans. Employers enroll in the program and then offer the loans as a benefit of employment, sometimes with loan reserves bolstered by company contributions, according to the Creditunions.com article.The idea behind these loans is relatively simple -- but they act as a rescue for many who would have turned to predatory payday loans.
Pen Air Federal Credit Union also received recognition for its auto...
December 23rd, 2019086The Birmingham Chapter of credit unions donated $8,400 during the group's recent Christmas party.
The chapter collected the money both through its own efforts and through efforts by the Birmingham Chapter Young Professionals Group through the year. The donation will help credit unions in Birmingham and the surrounding areas with financial education outreach, professional development scholarships and community development efforts.
December 20th, 20190144Business Observer recently featured Suncoast Credit Union's recent acquisition of Miami-based Apollo Bank. The merger happened after Suncoast reached $10 billion in assets. Apollo Bank has $746 million in assets.
The following is an exert from the Business Observer article:
In banking, $10 billion is more than just a really big number. When an institution crosses that threshold with its assets, it becomes subject to several regulations within the Durbin Amendment of the Dodd-Frank Act. One of those is a cap on income from interchange fees, which immediately put pressure on Suncoast's earnings. And because Suncoast is a credit union, that...
December 20th, 20190183Space Coast Credit Union, the third largest credit union in Florida, is reolcating its existing South Florida operations center to the Miramar Park of Commerce, the largest locally owned and managed business park in South Florida, according to a Caribbean Today article.
The credit union, which employees about 850 team members, is leasing the entire 48,604-square-foot space.
"We chose the Miramar Park of Commerce due to its proximity and convenient access to major nearby thoroughfares," SCCU Chief Operating Officer Alan Lewis told Caribbean Today. "We weren't necessarily looking at new construction, but we found that this building...
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