GTE Financial Credit Union Chief Experience Officer Pedro Diaz recently sat down with CreditUnions.com to discuss member experience opportunities and challenges the credit union expects to face in 2020.
Below is an excerpt of that interview:
What’s your biggest member experience opportunity in 2020? How do you plan to address it?
Pedro Diaz: Ensuring that all members always experience the best service and value. We’re taking a three-pronged approach: training on integrity selling, holding teams and individuals accountable and leveraging our real-time member surveys for daily coaching.
Also featured in: CreditUnions.com