The story below is just one example of how Georgia credit unions help people afford life each day. This account was featured in Georgia Credit Union Affiliates’ 2017 Helping People Afford Life Stories booklet.
An elderly member with impaired hearing visited her MidSouth Community Credit Union branch once a month to met with the branch manager.
The manager would assist the member in calling her mortgage company to make monthly payment, and in withdrawing enough funds from her account to pay her monthly bills.
Recently, the member encountered some unexpected expenses and needed to take out a small loan to cover them. The branch manager, knowing her hearing loss made it difficult for her to conduct complicated business transactions, helped her apply over the phone.
Previously, the member counted on her husband to handle financial details. Alone now, she relies on her credit union to guide her through situations that are too challenging for her to confidently manage on her own. She often tells people she would be lost without the help of her credit union — a remark that affirms the credit union’s desire to always go the extra mile for members.